Privacy Policy

Last Updated: August 2026

OmniCall Solutions ("OmniCall Solutions", "we", "us", or "our") respects your privacy and is committed to protecting information handled through our AI-powered business call automation services.

This Privacy Policy explains what information may be collected, how it may be used, how it may be processed through our technology providers, and the choices available to customers and users.

1. Information We May Collect

Depending on how our services are configured for a particular customer, information processed through an AI voice agent may include:

• Caller name and contact information.
• Telephone number.
• Information provided by the caller during a conversation.
• Appointment, booking, order or inquiry details.
• Call transcripts or conversation records where enabled.
• Call summaries and structured information extracted from calls.
• Date, time and duration of calls.
• Information supplied by our business customers when configuring their AI agent.

2. How We Use Information

Information processed through our services may be used to:

• Answer and manage business telephone calls.
• Respond to customer inquiries.
• Capture booking, order and appointment requests.
• Generate call summaries.
• Send call information to the business customer through configured notification channels such as email.
• Store structured call information in configured business records, including Google Sheets where included in the customer's service.
• Maintain, troubleshoot and improve the operation of our services.
• Prevent misuse, fraud or unauthorized activity.

3. Third-Party Technology Providers

OmniCall Solutions may use third-party technology platforms to provide and operate its services. These may include providers used for AI voice processing, telephone connectivity, automation, email delivery, data storage and other technical functions.

Depending on the service configuration, information may therefore be processed by third-party service providers such as Vapi, Twilio, Google, Make and other providers selected by OmniCall Solutions or by a customer.

These providers may process information according to their own privacy policies and terms of service.

4. Business Customer Responsibility

Where OmniCall Solutions provides services to a business customer, that business customer remains responsible for determining what customer information it collects through its AI agent and how that information is used.

The business customer is responsible for ensuring that its call handling, recordings, notifications, customer communications and data collection practices comply with applicable laws and regulations.

5. Call Transcripts and Recordings

Depending on the configuration selected by the customer, calls may generate transcripts, summaries or other conversation data. Audio recording may or may not be enabled depending on the service configuration.

Customers are responsible for ensuring that any required notice or consent relating to call recording, transcription or automated call handling is provided to callers where required by applicable law.

6. Data Storage

Information may be stored temporarily or for the period required to provide the contracted service. The exact storage period may vary depending on the customer's service configuration and the third-party platforms used.

Customers may request information about their configured data storage arrangements.

7. Data Security

We take reasonable technical and organizational measures to protect information processed through our services. However, no internet-based system or electronic transmission can be guaranteed to be completely secure.

8. Data Sharing

We do not sell customer call information as a standalone commercial product.

Information may be disclosed to technical service providers where necessary to operate the service, to the relevant business customer, where required by law, or where reasonably necessary to protect the security and rights of OmniCall Solutions, its customers or other persons.

9. Customer Requests

Customers may contact us regarding access, correction, deletion or other questions concerning information processed through their OmniCall Solutions service.

Requests should be sent to:

tahirabbasi@gmail.com

10. Children's Privacy

Our services are business services and are not specifically directed toward children. We do not knowingly seek to collect personal information from children for independent use of our services.

11. International Data Processing

Because OmniCall Solutions may use technology providers operating in different countries, information may be processed or stored outside the country in which a caller or customer is located.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. The updated version will be published on this page with a revised "Last Updated" date.

13. Contact

If you have questions regarding this Privacy Policy or our handling of information, please contact:

OmniCall Solutions
Email: tahirabbasi@gmail.com