Terms of Service

Last Updated: August 2026

These Terms of Service ("Terms") govern the use of AI voice agent, call automation and related services provided by OmniCall Solutions ("OmniCall Solutions", "we", "us", or "our").

By purchasing, subscribing to or using our services, the customer ("Customer", "you", or "your") agrees to these Terms.

1. Our Services

OmniCall Solutions provides AI-powered business call automation services designed to assist businesses with incoming telephone calls.

Depending on the package selected, services may include:

• AI voice agents operating during configured service periods.
• Automated answering of customer calls.
• Frequently asked question handling.
• Customer inquiry handling.
• Order and booking request capture.
• Customer information collection.
• Call summaries and structured call information.
• Email notifications following completed calls.
• Google Sheets or other configured data organization where included in the customer's package.

Specific services, features and monthly call minutes are determined by the package or custom service agreement selected by the Customer.

2. AI Service Limitations

Our AI voice agents are designed to assist businesses but are not guaranteed to understand every caller, accent, language, pronunciation, request or conversation perfectly.

AI-generated responses and captured information should therefore be treated as an automated assistance system and not as a guarantee of perfect accuracy.

For important transactions, appointments, orders, financial matters or other critical information, the Customer should maintain appropriate verification procedures.

3. Monthly Call Minutes

Each service package includes a specified number of call minutes per billing period.

Unused minutes generally do not carry forward to the next billing period unless expressly agreed in writing.

If the Customer exceeds the included monthly minutes, additional usage may be charged according to the applicable package or custom agreement.

The exact included minutes and applicable overage rate will be communicated to the Customer before or at the time of subscription.

4. Setup and Configuration

Some packages require a one-time setup fee.

Setup may include AI agent configuration, business information collection, conversation flow design, testing, telephone configuration and automation setup.

Additional work outside the agreed scope may require an additional fee if approved by the Customer.

5. Customer Responsibilities

The Customer is responsible for providing accurate information required to configure the AI agent.

The Customer must not use the service for unlawful, fraudulent, abusive, deceptive or prohibited activities.

The Customer is also responsible for ensuring that information supplied to the AI agent, business instructions and customer communications comply with applicable laws.

6. Telephone Numbers and Third-Party Services

Our service may depend on third-party telecommunications, AI, automation, email, cloud and software platforms.

Service availability may therefore be affected by outages, pricing changes, technical restrictions, account limitations or policy changes imposed by third-party providers.

OmniCall Solutions will make reasonable efforts to maintain service continuity but cannot guarantee uninterrupted availability of third-party platforms.

7. Customer Data

The Customer remains responsible for the customer information collected through its AI agent and for determining how such information is used.

The Customer must ensure that its use of the service complies with applicable privacy, consumer protection, telecommunications and data protection requirements.

8. Payments and Subscriptions

Fees for setup, subscriptions, usage and additional services will be communicated to the Customer before purchase or activation.

Subscription services may automatically renew where such renewal has been agreed and supported by the applicable payment provider.

Failure to make required payments may result in suspension or termination of the service.

9. Service Suspension

OmniCall Solutions may suspend or restrict service where:

• Required payments are overdue.
• The service is being used unlawfully or abusively.
• The Customer violates these Terms.
• A third-party provider restricts or terminates a required service.
• Suspension is reasonably necessary to protect the service or other customers.

10. Intellectual Property

The OmniCall Solutions website, branding, service materials, software configurations and original business materials provided by OmniCall Solutions remain the property of OmniCall Solutions or the applicable rights holder unless otherwise agreed.

Customer-provided business information, trademarks, logos and other materials remain the property of the Customer or their respective owners.

11. No Guarantee of Business Results

OmniCall Solutions provides technology intended to assist businesses with call handling and customer communication.

We do not guarantee a particular number of leads, bookings, orders, sales, revenue, customer conversions or other business results.

12. Limitation of Liability

To the extent permitted by applicable law, OmniCall Solutions shall not be responsible for indirect, incidental, special or consequential losses arising from the use or inability to use the service.

This includes losses arising from third-party service interruptions, telecommunications failures, inaccurate AI responses, missed calls, incorrect information supplied by callers, or technical failures outside our reasonable control.

13. Third-Party Platforms

Our services may rely on platforms such as telecommunications providers, AI providers, automation platforms, email services and cloud storage providers.

The Customer acknowledges that these platforms operate under their own terms and policies.

14. Termination

Either party may terminate a service relationship according to the applicable subscription or service agreement.

Termination does not automatically entitle the Customer to a refund of fees already paid unless a refund is required under the applicable Refund Policy or agreed otherwise.

15. Changes to Services

OmniCall Solutions may modify or improve its services from time to time. Where a material change substantially affects an existing subscription, we will make reasonable efforts to notify affected customers.

16. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be published on this page with a revised "Last Updated" date.

17. Contact

For questions concerning these Terms of Service, please contact:

OmniCall Solutions
Email: tahirabbasi@gmail.com