Refund Policy
Last Updated: August 2026
This Refund Policy explains the refund conditions applicable to services purchased from OmniCall Solutions ("OmniCall Solutions", "we", "us", or "our").
1. Setup Fees
Certain OmniCall Solutions packages require a one-time setup fee.
Because setup work may involve AI agent configuration, business information setup, call flow design, testing, telephone configuration and automation configuration, setup fees are generally non-refundable once substantial setup work has commenced.
If OmniCall Solutions has not yet commenced the agreed setup work, the Customer may contact us to request cancellation and consideration of a refund.
2. Monthly Subscription Fees
Monthly subscription fees provide access to the services and features included in the selected package during the applicable billing period.
Once a billing period has started, monthly subscription fees are generally non-refundable.
If a Customer wishes to cancel a subscription, the Customer should contact OmniCall Solutions before the next billing period begins.
3. Unused Minutes
Unused monthly call minutes are generally not refundable and do not automatically carry forward to a future billing period unless expressly agreed in writing.
4. Usage and Overage Charges
Call usage and other usage-based charges that have already been incurred are generally non-refundable.
Where a Customer exceeds the included monthly call minutes, applicable overage charges may be billed according to the selected package or custom agreement.
5. Service Problems
If a Customer experiences a significant technical problem caused directly by OmniCall Solutions, the Customer should contact us as soon as reasonably possible.
We will investigate the issue and, where appropriate, attempt to correct the problem or provide a reasonable service adjustment.
Refunds are not automatically provided for problems caused by third-party telecommunications providers, AI platforms, automation platforms, internet service providers or other systems outside our reasonable control.
6. Third-Party Service Interruptions
Our services may rely on third-party providers for telephone connectivity, artificial intelligence, automation, email and cloud services.
Temporary interruptions, outages, account restrictions or policy changes by such providers do not automatically qualify for a refund.
Where a prolonged interruption materially prevents delivery of the contracted service, OmniCall Solutions may review the situation on a case-by-case basis.
7. Duplicate Payments
If a Customer accidentally makes a duplicate payment for the same service, the Customer should contact us promptly.
After verification, an appropriate refund or adjustment may be issued for the verified duplicate payment.
8. Cancellation
Customers may request cancellation of recurring services by contacting OmniCall Solutions.
Cancellation normally becomes effective at the end of the current paid billing period unless otherwise agreed.
Cancellation does not automatically result in a refund for the remaining unused portion of a billing period.
9. Custom Services
Custom plans, custom integrations and individually developed workflows may be subject to separate refund terms agreed with the Customer before work begins.
10. How to Request a Refund
To request a refund or service adjustment, please contact:
tahirabbasi@gmail.com
Please include your name or business name, the service purchased, payment date and a brief explanation of the reason for your request.
11. Refund Processing
Where a refund is approved, it will normally be returned through the original payment method where technically possible.
The time required for the funds to appear may depend on the payment provider or financial institution.
12. Changes to This Refund Policy
OmniCall Solutions may update this Refund Policy from time to time. The current version will always be published on this page with the applicable "Last Updated" date.
13. Contact
For refund or cancellation questions, please contact:
OmniCall Solutions
Email: tahirabbasi@gmail.com